In order to obtain a refund, exchange or to repair a product purchased from Auto BlackBox, including those products which carry a manufacturer's warranty, you must have clear proof of purchase. If we cannot be satisfied that you purchased the product from us then, under the law, we are entitled to elect whether or not to accept your product for return.
Once proof of purchase has been established, if the product fault can safely and clearly be determined, we will offer you either a refund, exchange or repair. The available remedy will depend on whether the fault amounts to a major failure. Where the product fault is difficult or potentially dangerous to determine in-store (for example if it is an electrical or software item), we will need to consult with the manufacturer or repair agent to determine the fault and resolution. The manufacturer will determine whether a product has incurred a major or minor fault. Where a product has been sent to the manufacturer, the manufacturer will determine whether there is no fault found or a minor fault which can be easily repaired or major fault found which requires a refund or replacement or damaged by misuse. Where there is no fault found, the product will be returned to the customer. When assessing product fault, it is necessary that you should contact us to get instructions and seek remedy for any issues. When we send your product to the manufacturer or their repair agent, we will ask them to assess the product and provide their assessment within a reasonable timeframe. Unfortunately, Auto BlackBox cannot offer a refund or exchange where the product has sustained damage due to abnormal use, whether that has been identified by Auto BlackBox, the manufacturer or repair agent. If the product does not match its advertised description, Auto BlackBox will provide you with a choice between a refund.