FAQ

Our office is based in Perth WA, however as we are a distributor we suggest contacting one of our local suppliers. If you can't get the item from your local supplier, please contact us and we will offer you the chance to pick up directly from us.

Visit our become a dealer page to find information for contacting a representative in your area who will be happy to speak with you about becoming an authorised Auto BlackBox dealer. Please call or email so that we can answer any questions you may have.

While Auto BlackBox products are mainly available through our network of dealers, as of late 2010, Auto BlackBox products also became available through our online e-commerce website. This website provides a place where you can learn more about Auto BlackBox products, stay up-to-date on news or updates , and conveniently purchase Auto BlackBox Pty. Ltd. products.

Orders placed through this website are shipped direct from our head office in Perth, WA, which means any returns or warranty claims will need to be shipped directly back to us. This is why we recommend shopping from a local dealer, who can usually replace items for you in a quicker time frame. If our dealer network cannot fulfill your order, you are more than welcome to shop with us directly.

If you would like to be able to see our products in person before purchasing, we encourage you to visit one of our dealers. Not only will you be able to see the product's design and look up close, you’re also likely to get a better price. If you don’t see a nearby Auto BlackBox dealer listed on our site, please contact us. We may know of an authorised dealer in your area who has not yet been listed on the website.

Looking for a local Auto BlackBox dealer? Find one here.

Yes there are other online sellers of our products, however it is important you only purchase from an authorised online reseller. You can shop online at other authorised Auto BlackBox dealer sites; many of our dealers also sell our products through their websites. In addition, there are reputable dealers who only sell online. We urge you to take care in choosing an online-only dealer and do your homework to ensure you are purchasing from a reliable dealer.

For more information on shopping online, and to see a list of authorised online sellers, click here.

Yes, you can shop on eBay Australia for our products, but it is best to make sure the eBay seller has been approved as an authorised reseller. However, you cannot shop from 'ebay.com' for our products as these will not come with any Australian warranty, and if you require backup support or would like to make a warranty claim, it will cost extra if you choose the service through Auto BlackBox Australia. So, while it may appear you're saving a little bit up front, shopping from overseas vendors can be a very expensive excercise.

BlackVue products are sometimes sold by unauthorised resellers, which means they are importing the cameras from Korea in the Korean language and then hacking English firmware on to the system to make it appear English.

You can visit our authorised dealers page to make sure you only purchase BlackVue cameras from an authorised reseller. Authorised Dealers Page

All Auto BlackBox Pty Ltd products that are sold contain our Auto BlackBox importers seal. If you have purchased a BlackVue camera which does not have the seal on the original packaging, please contact us immediately with your proof of purchase.

At Auto BlackBox, we only sell new genuine stock. Refurbished items are only used for warranty replacements, upgrades or for product demonstrations. If you feel you may have been sold a refurbished camera instead of a new one, please contact us for further assistance.

If you have a previous model of our cameras, some older models will have a cigarette cable that still fits the latest new models.

The following older units are compatible with new BlackVue models: *excludes new DR750LW

BlackVue DR300G | DR400G | DR400G II

Older iTronics cameras may not be compatible with new models so it is important to contact us to check this for you.

YES! All BlackVue cameras we sell are indeed Mac compatible! The user software is one of the very few dash camera viewers in the world that works on a Mac computer.

BlackVue cameras also work on your Apple smartphone as well as Android. Models with WiFi enable you to wirelessly connect to the camera and units without WiFi can also be used on a smarth phone by inserting the micro sd card into a Android compatible phone.

NOTE: iTronics Cameras are NOT Mac compatible.

Car dash cameras which use internal batteries to run on can create problems for the end user. Over our years of testing, we have found that using batteries in car cameras is not ideal in Australia's hot climate, because batteries will shutdown and fail in the heat long before the camera will. We have also found that cameras that run on batteries are only low end, and provide poor video quality as Full HD cameras require more power to run, than what batteries can provide. However, our cameras do use small lithium internal batteries to store saved data, and keep the date and time in sync.

If you're looking for a high quality camera that will offer you high performance for over 3 years, then avoid car dash cameras with internal batteries.

The BlackVue DR500GW & DR550GW cameras have built-in WiFi which allows them to connect to a smart phone device or tablet device via the BlackVue application. This can be downloaded free from the Apple or Android app store. When connecting your camera to your phone/tablet device, please make sure that WiFi has been enabled on the camera and the phone. You then go into settings and find the signal of the camera i.e 'DR500GW WiFi'.

Use the default password 'blackvue' to connect to the camera. Once successfully connected to the camera via the WiFi connection you can then start the BlackVue application and log in to the camera to view footage, download footage, change settings and more.

Auto BlackBox products are manufactured in South Korea, the two leading brands we sell, BlackVue & iTronics are designed using the highest quality components in state of the art factories in SEOUL. Products manufactured in South Korea have a strong and well known repuation for being one of the most efficient countries in manufacturing, leading the world alongside with JAPAN in technology.

We do not offer trade-ins for older models, however, if you have made an incorrect purchase we can offer you an exchange for another product.

All Auto BlackBox car cameras use advanced loop recording. Loop recording means the camera will automatically delete the oldest dated files to make room for new recordings e.g. the camera may be deleting recorded files from last Tuesday when you're driving on Sunday morning. Essentially, there is no need to format the SD card when it becomes full (like GoPros need). The user can continue to use the camera long term without the unit needing constant atttention. This is one of the major advantages when comparing a sports/action camera to a specialised in-car camera.

We update this website with our new products as soon as they become available, so you’ll always have online access to information about our latest products. You can also subscribe to our newsletter at the bottom of the website to ensure you stay up to date with any upcoming news or product releases.

All of our cameras are essentially plug & play which means they come with everything you need to get started. DIY installation is simple as it involves mounting the product to the interior of your car's windscreen, and then plugging the unit into the cigarette lighter for power. If you would like to have all of the cables fully concealed, we recommend visiting one of our local suppliers who will most likely be able to supply you with the camera, and professionally install it for you as well.

It is not essential to make sure your camera has the latest firmware as it will continue to run with older firmware. However, we recommend you update the firmware of your camera when new firmware is released. This is because new firmware changes often have improvements in the software and will improve the performance or efficiency of your camera.

To check for the latest updates, please visit our downloads page.

If you require assistance in updating your camera to the latest firmware please visit our support centre.

IMPORTANT: If you have purchased an illegally imported product or a product that is in Korean, you cannot simply install the latest English firmware as this will cause the device to permanently fail. Please contact us if you have purchased a product from an unauthorised seller.

The DR900X and DR750X both come with a built in hardwiring kit. The use of a Power Magic Pro is no longer required for installation.

The DR900X front camera does not use the Sony Starvis sensor. Instead, it uses an 8 megapixel OmniVision sensor.

The DR750X has only one video codec setting: H.264.

The Pittasoft SD Cards were the original design of the BlackVue SD Cards. Over time, the SD card's name changed to BlackVue and it has periodically received design changes as well as updated profiles and specifications. For example, the SD cards were updated from TLC to MLC and now utilise VNAND technology for increased longevity and performance.

The Samsung Pro Endurance mSD card is one of the few third-party SD cards we would recommend as an alternative to the BlackVue mSD cards. These are MLC mSD Cards that have been specifically manufactured for use in loop recording devices, which also operate in extreme conditions. Similarly, they too incorporate VNAND technology and through our own testing have performed extremely well.

An Auto BlackBox Product is considered DOA if it shows symptoms of a failure, or is discovered to be broken or defective when first taken from its packaging. An Auto BlackBox Customer Service Representative will provisionally determine whether the Product is DOA. A photo may be requested to assist with the assessment of your claim. If the customer receives a DOA product it will generally be replaced with another product of the same model. Auto BlackBox will offer to pay for the postage costs to have the unit returned to our office or will provide a shipping label. The replacement unit will be dispatched within 2-7 business days once faulty product has been received.

For more information on our policies please visit our terms & conditions page.

If you purchased your car camera product from Auto BlackBox directly, or from one of our dealers you will qualify for a full 12 month repair/replacement warranty for your system. To submit a warranty return, please create an account and log in on this website.

After creating an account, please complete a warranty return form to make sure we have your details on file before we receive your faulty product. Please also include a copy of your purchase receipt from your supplier to ensure your warranty claim is not delayed.

Products should be sent to:

Auto BlackBox Returns

PO Box 1580, Osborne Park

Western Australia, 6916

Please include a copy of your receipt from your supplier, a return address, and a description of the issues you're having. This will ensure your claim is dealt with quickly and correctly.