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BlackVue Cloud

 

BlackVue Cloud service is now available for Australian customers. Please read through this page and decide if you would like to use BlackVue Cloud services before updating your firmware to 2.00+.

What is BlackVue Cloud?


BlackVue 'Cloud' is a new update released by BlackVue that enables users to remotely access and view footage on their dash camera. The update is available to customers with models purchased after June 2015, and requires the customer to use a WiFi dongle or modem in the vehicle to send and receive data over the BlackVue Cloud service. The BlackVue Cloud does not provide it's own 3G or 4G hotspot, this must be provided by the customer for it to work.

BlackVue Over the Cloud combines state-of-the-art dashcam technology with cloud ubiquity to make the most out of your BlackVue dashcam. Video backup, real-time GPS-tracking, alarm, the possibilities are endless. BlackVue Over the Cloud is all about using your dashcam to its full potential, so that you and your car are always connected.



How Do I Use the Cloud Service?


Taking advantage of a mobile or car-embedded internet connection (4G recommended) and a BlackVue dashcam, BlackVue Over the Cloud connects you to your car through the Cloud. Using the BlackVue 'C' App on your smartphone or tablet, you see in real time where your car is located and what is happening around it.

Using the BlackVue C App is not recommended unless you are willing to supply your own 3/4G modem or internet connection in your vehicle. Users that do not wish to do this should use the non-cloud firmware versions.

The BlackVue Cloud feature is free for retail customers and small commercial customers. The only cost involved is supplying your own internet. You know the phrase 'BYO Data', well that applies here to. It should also be known that if you run the BlackVue Cloud firmware, you will not be able to adjust the quality rate on the cameras as it will now be fixed. For further information on this please refer to the update notes regarding the Cloud.

 


 

 

 
Live View

Remotely View your car in real time.

 
Two-way Communication

Talk with the driver through your smart-phone remotely.

 

 
Emergency Alarm

Receive notifications on your phone when an event mode is detected.

This feature can be disabled if required, as the camera may experience a high number of events depending on your driving terrain.

 
Video Backups

Transfer selected files form your dashcam to your BlackVue Cloud account.

Users on the BlackVue 'C' Cloud App, are able to download individual files to their phone remotely, this feature is if you wish to keep a certain file for safe-keeping.

 

 
GPS Tracking

View in real-time, your cars location on Google Maps.

 
Remote Video Playback

Play videos that have been recorded on your dash cam remotely, using your smart-phone and the BlackVue C App.

 


 


Compatible Models

 


NOTE: If your BlackVue camera was purchased before June 2015, you may not have the hardware
capabilities on your dash cam to run Cloud software.


 


Tutorial Videos



 

AN OVERVIEW OF THE BLACKVUE CLOUD

 


 

CONNECTING TO A WIFI HOTSPOT - CLOUD


 

MORE IN DEPTH VIDEO ABOUT - CLOUD

 


 


FAQ

 

HOW DO I KNOW IF MY CAMERA IS COMPATIBLE?


Firstly, if you purchased your camera after June 2015, there is a good chance your camera is compatible. But to double check, please call us on 08 6267 5167 or contact us by email.

BlackVue Over the Cloud works with the DR650GW Series models sold in Australia after June 2015. To check if your model is compatible with the service, and receive your Cloud security code, follow the steps below:

  1.  You will need a photo of the product’s serial number and a screenshot of the default SSID, which shows the unit’s MAC address.

  2.  Serial number: take a photo of the serial number sticker on your product or on the product’s packaging.

  3.  MAC address: the default SSID of your BlackVue contains its MAC address.

  4.  Send these details in an email to cs@pittasoft.com requesting your QR code and to ask if your unit is compatible.

     *See the below pictures on where to find your Mac Address for your BlackVue DR650GW-1CH or 2CH camera.

  5.  After the confirmation of compatibility, you will be issued a Cloud security code.

  6.  If your BlackVue is not compatible, upgrades can be arranged through Auto BlackBox at a cost.

 

 Android: using the BlackVue C App and with your BlackVue powered on, go to "BLACKVUE WI-FI” and take a screenshot of the SSID showed on the BlackVue Wi-Fi login screen.


 iOS: with your BlackVue powered on, take a screenshot of your BlackVue’s network name showing under Settings –> Wi-Fi menu.

 


WHERE DO I GET THE QR CODE?

If your device does not have a QR code on it, or you lost or removed your QR code sticker, you will need a Cloud security code.

In order to get your Cloud security code, please follow the steps in the section above: "HOW DO I KNOW IF MY CAMERA IS COMPATIBLE?”   --    Refer to point 4.

START GUIDE: CONNECTING YOUR BLACKVUE TO A HOTSPOT

In order to enjoy BlackVue Over the Cloud, you must set up your BlackVue to connect to a Wi-Fi hotspot. This hotspot can be your home Wi-Fi, a mobile Wi-Fi hotspot or your car’s embedded connection. Once you are done, you will be able use your BlackVue Over the Cloud account to connect to your BlackVue from anywhere, anytime.



1. With your BlackVue on and your hotspot in range, go to BLACKVUE WIFI. On iOS: connect through your device’s Settings/Wi-Fi menu, then skip steps 2 and 3.



2. Select your BlackVue from the list of available devices.



3. Enter the BlackVue Cameras password (default password: blackvue).



4. Once logged in, tap the "…” icon in the top right corner and go to Camera settings.



5. Select Firmware Settings.



6. Select Cloud Settings.



7. Select Cloud service hotspot settings.



8. Select your hotspot from the list and enter the password for your hotspot, then tap OK.



9. Make sure to select 'QUIT AFTER SAVING'.

WHAT IS INCLUDED IN MY FREE CLOUD ACCOUNT?

The BlackVue C app allows you to create a free account easily. Your free BlackVue Over the Cloud account includes the following (as of April 2016):

.
10 Minutes Daily View  

Stream real-time video from your BlackVue. Restarts Everyday.
One BlackVue Dashcam 

Register one BlackVue dashcam per free account.
10 GB of Cloud Storage 

10GB to back up your video files in the Cloud, free.
100 Downloads Per Month

100 downloads or replays of videos from the Cloud or direct access of cameras SD card videos (via the cloud) per month.

 Want to check your account info?

In the BlackVue C App, tap the  icon in the top-left corner, log into your account. After you have logged into your account, tap the  icon to open the Account Settings screen, then select Account Info.


WHAT PHONE APP DO I USE FOR THE CLOUD FIRMWARE?



To access BlackVue Over the Cloud, you must use the BlackVue C app, currently available for Android and iOS.

The BlackVue C app is compatible with the BlackVue firmware version 2.000 and over only.

The legacy BlackVue app is not compatible with BlackVue firmware version 2.000 and over.


OLDER VERSION BLACKVUE APP

 



NEW BLACKVUE CLOUD APP

NOTE: If you wish to revert back to 1.009V after installing the Cloup Firmware, you can do this.

NOTE: You can use 1.009V firmware with the BlackVue C App - and it will be fine.

   Visit this page for information on downgrading or upgrading your firmware.


HOW DO I USE THE BLACKVUE CLOUD APP?

How do I use the BlackVue Cloud App?

The video below will show you how to use the BlackVue Cloud App.


 

 



 



 
Where To Buy

 

The new BlackVue Cloud is now available free to BlackVue customers in Australia. Bare in mind, you will need to BYO data.

If you're looking at purchasing a new BlackVue dash camera, these can be purchased from authorised online stores, eBay & offline store shops.


When purchasing a dash cam it is very important to make sure you shop locally to ensure you receive backup support. Auto BlackBox cameras are not just another one of the many dash cams available on the market.


We distribute reputable dash cam products which are now available from over 150 stores Australia wide, this means customers can deal face to face with experienced and respected staff when purchasing a dash cam.


Visit our dealer locator page to find a local Auto BlackBox supplier near you. If you cannot find a local supplier, please visit our web shop.

 

 

 



 

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